I believe in rigorous research conducted on relevant topics, to promote organizational as well as individual progression to a better future. My aim is to contribute to understanding how the appropriate provision of information can assist organizations and individuals in analyzing and (re-) designing organizational and technical processes. My focus is on understanding how new information technology and better designed processes can lead to business innovations and improve the work practices of employees.

My current research to is primarily in three main areas:

  • Conceptual Design of Systems: improving the important practice of modeling organizational and technological systems to achieve operational excellence, IT design, workflow efficiency or business innovation. Most of my research is on process modeling specifically.
  • Information Systems for Sustainability: asking how information systems can enable individuals and organizations to make environmentally sustainable decisions.
  • Digital Innovation: improving how organizations redesign business models, services and processes in light of opportunities of digital technologies.

Current and past research projects

  • A Theory of Innovation Systems
    ARC Discovery Grant (DP160103407), 2016-2018
  • Innovative Hardware Ventures
    IFE Catapult Funding Grant, 2016-2017
  • Developing a Theory of Green Information Systems
    ARC Discovery Grant (DP150100163), 2015-2017
  • Retail Innovation
    Industry-funded Research with Woolworths Ltd., 2012-2018
  • Ontological Foundations for Process Modeling
    ARC Discovery Grant (DP130102454), 2013-2016
  • Process Design for Decision-Making
    ARC Discovery Early Career Research Award (DE120100776), 2012-2014
  • Facilitating Business Process Standardization and Reuse
    ARC Linkage Grant, 2011-2014 (LP110100252)
  • Green Business Process Management
    LCAIS Fellowship, 2010-2013
  • Designing Process Models to Support Communication
    Alexander-von-Humboldt Fellowship for Experienced Researchers, 2010-2012
  • Ontology-based Studies of Process Modelling
    Unfunded Project, 2005-2010
  • Next Generation Reference Models
    ARC Discovery Grant (DP0665480), 2006-2009
  • Modelling in the Large
    ARC Linkage Grant (LP0560417), 2005-2008
  • Modelling Configurable Business Processes
    QUT Strategic Link with Industry (SAP Research) 2004-2005

Research supervisions


  • Mohammad Ali Jabbari (Principal supervisor, PhD): Combined Use of Conceptual Models.
  • Joanne Patroni (Principal supervisor, Doctorate of IT): Social Media Innovation in Retail.
  • Lani Guy (Associate supervisor, PhD): Positive Deviance in Franchise Processes.
  • Alexander Schmid (Associate supervisor, PhD): On the Role of Socio-Technical Inertia in Organizational Transformations.


  • Norizan Safrudin (Principal supervisor, PhD): Management Services in Business Transformation Management.
  • Eike Bernhard (Principal supervisor, PhD): A Theory of Process Modeling Affordances.
  • Erik Poppe (Associate supervisor, PhD): Impact of Synchronous Collaboration Features on Distributed Collaborative Business Process Modelling.
  • Abdulrahman Alarifi (Associate supervisor, PhD): Posters versus Lurkers: Improving Participation in Enterprise Social Networks through Management Interventions.
  • Karsten Ploesser (Associate supervisor, PhD): A Design Theory for Context-aware Information Systems.
  • Sarah Zelt (Associate supervisor, PhD): On the Concept and Role of Context in Business Process Management.
  • Willem Mertens (Associate supervisor, PhD): Positive Deviance: A Study of Measurement and Determinants.
  • Theresa Schmiedel (Associate supervisor, PhD): Understanding Culture as a Concept in Business Process Management Research.
  • Matthias Lange (Associate supervisor, PhD): Evaluating the Realization of Benefits from Enterprise Architecture Management.
  • Norizan Safrudin (Principal supervisor, Honours): How Novices Design Business Processes.

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